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Safety Advice

How to stay safe in your new home


Can you smell gas?


Open all the windows immediately the turn off the gas supply at the meter

Call the National Grid on 0800 111 999
Call Assetgrove on 0208 886 4944

Turn any electrical switches on or off (even a tiny spark can ignite the gas and cause an explosion)

Ignite a naked flame such as a match or cigarette lighter

Electricity- Electrical Safety

Be extra aware of sockets when small children are present.
Get professional help when repairing or wiring electrical goods
Only wire plugs in the appropriate manner
Switch off appliances when not in use, or when you go to bed.
Replace and throw away any cracked or damaged plugs immediately

Touch any plugs, switches or appliances with wet hands. Make sure they are dry.
Keep liquids close to electrical appliances and sockets
Overload sockets with adaptors
Let kitchen appliance wires get close to the main parts of a cooker
Run appliances from any light fittings.

Gas and Electricity Suppliers Contact Details

The following is a list of companies that provide gas and electricity to all boroughs across London and the Home Counties:

British Gas – 0845 600 0560
EDF Energy – 0800 056 5927
EON – 0845 059 9905
First Utility – 0845 215 5000
NPower – 0845 071 4525
Ebico – 0800 458 7689
National Grid Gas Emergency – 0845 605 6677

Fire Advice

In the event of fire make sure you adhere to the following procedure:

Keep calm
Evacuate the area immediately
Close all doors as you leave tightly
Get out of the property as safely and quickly as possible
USE THE STAIRS – Do not use lifts in a fire as they are extremely dangerous
Raise the alarm – let your neighbours know that there is a fire in the vicinity Phone 999 and ask for the Fire Brigade. Follow the operator’s instructions and do not hang up before they have confirmed your address.

Property Inspections

As part of our aftercare services we carry out regular property inspections either with Local Authority inspectors or without.

We make a great effort to ensure that these inspections are carried out at a time that is convenient to you and with the least amount of inconvenience. We always try to carry them out during office hours and when you will be at the property.

These inspections are important because they allow us to keep in touch with you and be made aware of any issues that you may be having at the property. They are also vital to us in maintaining the condition of the property.

These regular inspections will allow us to identify any potential health and safety issues and to be clear about any changes to your living conditions.

You will be advised of these inspections in advance apart from in exceptional circumstances.

Please make sure that you ask for identification before allowing anyone to enter the property. All of our inspection officers carry ID and will be more than happy to show it to you.

Antisocial Behaviour

Assetgrove is committed to eliminating any antisocial behaviour which might impact on fellow neighbours and residents. In short, we will not tolerate antisocial behaviour of any kind, either from our clients or towards our clients.

Common examples of Antisocial Behaviour

  • Noise
  • Rowdy behaviour such as shouting, swearing and fighting
  • Intimidation of neighbours and others through threats or actual violence
  • Harassment, including racial harassment or sectarian aggression.
  • Systematic bullying of children in public recreation grounds, on the way to school or even on school grounds.
  • Abusive behaviour aimed at causing distress or fear to certain people, for example, elderly or disabled people
  • Driving in an inconsiderate or careless way, for example, drivers congregating in an area for racing
  • Dumping rubbish
  • Animal nuisance, including dog fouling
  • Vandalism, property damage and graffiti.

If you are experiencing any problems with antisocial behaviour please contact a member of our team or get in touch using the Contact US form.
Remember, we are here to help.