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Why Landlords Should Maintain a Professional Relationship with Tenants

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Maintaining a good relationship with your tenants will certainly make your life as a landlord easier. Get off to a good start, maintain open lines of communication, and your tenants are likely to be accommodating when you need to access the property. They may also be more inclined to stay in the property, helping you avoid the dreaded voids.

Landlords should maintain a professional relationship with tenants

A good landlord/tenant relationship doesn’t, however, mean that you are best of friends – your association is a business matter and it’s important to keep things on a professional footing at all times.

Here are a few things to think about if you want to be the ultimate professional landlord:

Communication is key

Make sure you communicate with your tenant fully. Establish the best method for you both, whether email, text, WhatsApp or phone. Keep in touch about anything they need to know, giving them plenty of notice if you plan to visit, carry out a repair or conduct an inspection.

You are required by law to give your tenants 24 hours’ notice, should you need to access the property – this is a minimum requirement. Giving them longer, and being flexible about times, may encourage them to do the same.

Keep it cordial

It’s likely that there will be times when you disagree on something – these may be small things or more significant issues. It’s possible that the tenant will want you to do things that you don’t believe are reasonable; they may request permission to keep a pet and you’re not keen, for example. You may want to bring in a modest rent increase or you may be concerned about the state of the garden.

Conducting these types of negotiation is an inevitable part of being a landlords and discussions need to be carried out with courtesy on both sides. You will find it easier to do this if you have maintained a professional relationship from the start.

Be on top of your role

Make sure you understand the duties and responsibilities of a private sector landlord and keep on top of them; from gas safety checks to smoke alarms, protecting your tenant’s deposit in an official scheme to fulfilling your duties when it comes to repairs.

Keep records

Give you tenant copies of all the paperwork required by law and make sure you have copies yourself, filed in an organised manner for when they are needed.

Documentation can also help you avoid disputes, so make sure you keep a record of your communication with the tenant and every repair or visit you make to the property.

It’s in the tenancy agreement …

Take care when drawing up your tenancy agreement at the start of the tenancy; make sure it’s been written carefully, including clauses to cover anything that might lead to misunderstandings later on. For example, whether your tenant is expected to maintain the garden and whether they need your permission to redecorate.

And the inventory

Many issues between landlord and tenants occur because of damage to property or fixtures and fittings. Take a professional approach to drawing up an inventory and make sure that any items you supply are included and the state of the home and garden at the start of the tenancy are recorded. Include photos and videos as proof.

If day to day management of your tenant feels tricky or awkward, you can always call on us to help you instead. Get in touch with us today to find out about the services we offer and our Guaranteed Rent Scheme.

Neil Jennings

Neil is the Operations Director at Assetgrove Lettings, London's Leading Rent Guarantee Company, providing Landlords with no voids, property maintenance, fee-free property management and stress-free service.

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